Mail-in Repair Service

Mail-in is very Easy!

  1. Fill in our Repair Form

  2. Pack your item with bubble wraps and sent it to

    JS Technofone

    Unit 4/ 3-5 Adderton Road
    Telopea 2117
    NSW

  3. Our Professional Technicians will Fixed your device in 24-48 Hrs, and sent them back to you.

 

Important Information – Please Read…

  1. If you are sending in a mobile phone for repair and it is in a working state, please back it up by connecting it to the relevant software supplied by the manufacturer – ie. back-up your iPhone using iTunes. We are not responsible for any data loss if you don't back up.

  2. Complete and submit the Mail-in Repair Form above. Failure to complete all the necessary fields might result in a delay getting your device fixed.

  3. Package your device. Use your original packaging if you still have it or use bubble-wrap for protection.

  4. Sent your phone with tracking number and signature on delivery for piece of mind, We are not responsible to any loss or damage during transit.

  5. When we sent you back the phone, you can choose either regular or express service and later will add up on your invoice for final payment.

  6. Once your item has been received, JS Technofone Proffessional Technician will diagnose the problem and endeavour to fix your device within 24 hours. In the rare case of parts not being in stock, a delay of up to 48 hours may occur. Any delays will be notified immediately.

  7. Once the repair is complete we will send you an invoice via email and you can pay by Credit Card or Paypal through www.jstechnofone.com.au. Items are mailed back as soon as payment has been confirmed.

  8. JS Technofone will not charge for Cancellation Repairs, but customer have to cover the shipping cost for return item.

  9. If Customer not pick up and pay all the charges (if been fixed) in 60 days, JS Technofone may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your device at a private or public sale without liability to you. JS Technofone reserves its statutory and any other lawful liens for unpaid charges.

  10. All Repairs from JS Technofone will be Guarantee for 1 YEAR for the parts and labour. Warranty will be VOID if you do any Physical Damage ( droped, bump, been pressed ),  Liquid Damage ( water, sea water, coffee , parfume ) or phone been opened by third party.