Support

FAQ

Below are some frequently asked questions that will help you. If you have any other questions or queries, or just want more details, feel free to get in touch – we are happy to help!

 

Postage

 

Can I pick up my order?

Pickup is available by appointment only as we do not have a retail space, most weekdays before 3pm is suitable. We are based in Telopea, NSW. Please contact us to arrange pick up.

 
How much does postage cost?

We generally charge a flat rate of $11 for postage Australia wide, it may be a bit more if you had a unusually large and fragile order.

 
When will I receive my order?

Domestic delivery takes 3-5 working days.

 
Do you ship internationally?

No, at least not for now as we want to concentrate on locally for now.